What should I do if I suspect fraudulent activity on my account?

Contact our support team immediately via live chat or email support@under05.xyz. We'll freeze your account, investigate the withdrawal or login, and help you recover funds if the activity was unauthorized.

Reference

How We Handle Your Account & Data

When you open an account with under 0.5, your data is protected under the terms we've built for Indonesia.

Account verification & securityPayment & withdrawal termsData retention & your rightsSupport channels & response times

Explore the Lobby Read FAQ

Our Legal Posture & How It Affects You

under 0.5 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

under 0.5 operates under the laws that apply where you access the platform. Your ability to open an account, deposit funds via DANA, OVO, GoPay or QRIS, and withdraw winnings depends on local law. We verify your identity and residence before you can deposit or withdraw

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— this is a legal requirement we follow consistently. When you sign up, you confirm you're of legal age and allowed to play where you're located. We keep records of your transactions and account history for up to three years, as required by law. If local
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law changes, your account access and eligibility may be affected; we'll notify you of any changes to these terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to Contact Us About Legal Matters

Live Chat Support Our support team is available via the chat widget on your account page from 08:00 to 23:00 Indonesia time, seven days a week. We respond to legal questions about your account within one business day.

Email Support Send legal or privacy questions to [email protected]. We reply within 48 hours with answers about your data rights, account access, or withdrawal terms.

Account Settings Navigate to Settings > Legal & Privacy in your under 0.5 account to request a copy of your data, ask about retention, or review your account permissions and linked payment methods.

INSIDE OUR SECURITY

Data Handling, Privacy & Account Protection

Identity Verification

Before your first deposit or withdrawal, we verify your identity using your full name, date of birth and phone number. This protects your account and ensures funds go to the right person. Verification usually takes under five minutes.

Payment Linking

When you add a DANA, OVO, GoPay or QRIS wallet to your account, we encrypt that link and store only the reference we need to process deposits and withdrawals. We never store your payment app credentials.

Data Retention

We keep your account data, transaction history and identity documents for three years after your last activity. After that period, we delete personal information unless law requires us to keep it longer.

Cookie & Tracking

Our site uses cookies to remember your login, show you your account balance and detect unusual activity on your device. You can review and manage cookie settings in your browser or contact us to opt out.

Account Access Requests

You can request a full copy of your data, ask us to update or delete information, or review what we've collected about you. Submit requests via the Settings menu or email [email protected].

Security Updates

If we detect suspicious login attempts or unauthorized withdrawals, we'll notify you via the phone number on file within one hour and freeze your account to protect your funds.

Your Legal & Privacy Questions

Account access and eligibility depends on local law where you're located. Many regions outside Indonesia can open an account, but you must verify your residence during signup. If your location is restricted, we'll let you know during registration and you won't be able to deposit.

When you request account closure, we stop processing your deposits and withdrawals immediately. We keep your transaction history and identity documents for three years for legal and fraud-prevention reasons, then delete all personal information.

Withdrawals to DANA, OVO, GoPay and QRIS usually arrive within 5–30 minutes after we verify your request. Bank transfers may take 1–2 hours. We may ask for additional identity verification if the withdrawal amount is large or unusual.

Yes. We use encryption to protect your DANA, OVO, GoPay and QRIS links. Your account stores only a token we need to process transactions — never your actual wallet password or PIN.

Yes. Head to Settings > Legal & Privacy in your account and select 'Request My Data'. We'll prepare a complete copy of your profile, transaction history and identity documents within 10 business days.

Contact our support team immediately via live chat or email [email protected]. We'll freeze your account, investigate the withdrawal or login, and help you recover funds if the activity was unauthorized.

We share only the minimum data necessary with payment processors (DANA, OVO, GoPay, QRIS) to complete your deposits and withdrawals. We never sell or rent your personal information to marketers or other companies.

How We Handle Your Account & Data

How to Contact Us About Legal Matters

Data Handling, Privacy & Account Protection

Identity Verification

Payment Linking

Data Retention

Cookie & Tracking

Account Access Requests

Security Updates

Your Legal & Privacy Questions

01 Can I open an account if I live outside Indonesia?

02 What happens to my data if I close my account?

03 How long does it take to withdraw funds?

04 Is my payment information safe when I deposit via DANA or OVO?

05 Can I request a copy of all my account data?

06 What should I do if I suspect fraudulent activity on my account?

07 Does under 0.5 share my data with third parties?

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