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Terms & Conditions That Protect Your Play

When you open an account with under 0.5, you're agreeing to a set of rules that keep your wallet, winnings and data safe.

Account Setup RulesPayment & Withdrawal TermsYour Data & Account SecurityDispute ResolutionSupport Contact Paths
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under 0.5 Terms & Conditions That Protect Your Play
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How to Reach Us About Your Account Terms

Questions about how our terms affect your account, deposit holds, withdrawal delays or data access? We've set up three direct contact routes so you don't wait.

Live Chat Instant messaging available 09:00–22:00 WIB daily. Ask about account eligibility, payment holds or term clarifications and get an answer while you're in the lobby.
Email Support Send term-related questions to [email protected]. We reply within 24 hours and keep a full record of your exchange for audit and transparency.
Phone Support Call our Jakarta office Mon–Fri 10:00–18:00 WIB. A compliance specialist can walk you through withdrawal rules, data-access requests or account restrictions step by step.
SECURITY & YOUR RIGHTS

How We Protect Your Account, Data and Payouts

Your trust in under 0.5 starts with how we handle the terms behind the scenes. Every deposit is logged; every withdrawal is verified against your registered ID and bank account.

Data Encryption

All account details, deposit and withdrawal records are encrypted end-to-end. We do not share your data with third parties except where local law requires (e.g. tax authorities).

Withdrawal Verification

Every withdrawal is checked against your registered name and bank account to prevent fraud. This adds 24–48 hours but protects your winnings from unauthorized access.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention

Account and transaction records are retained for seven years or as required by local law, whichever is longer. You can request deletion of non-essential personal data anytime.

Account Restrictions & Appeals

If we detect unusual activity or term violations, your account is paused and you receive written notice within 24 hours. You have 14 days to file an appeal; we review it within 7 business days.

Compliance & Dispute Contact

Our compliance officer reviews policy questions and formal disputes. Email [email protected] or call 021-5550-1470 Mon–Fri 10:00–18:00 WIB.

Frequently Asked About Terms & Conditions

Players in Surabaya and across Indonesia often ask the same questions about account rules, payments and data. Below are the answers we give most — if your question isn't here, reach out to [email protected] or open the live chat.

Contact support immediately via live chat or email. We'll verify your identity using your registered phone and ID, then freeze your account pending confirmation. If fraud is confirmed, we'll flag the withdrawals and work with your bank to reverse them. Never share your password or one-time codes with anyone.

Withdrawals are available on demand; no holding periods apply to your own funds or winnings. Verification takes up to two business days for bank transfer. If your withdrawal is delayed, check our support page or contact the team — most delays are due to bank processing, not our system.

Submit a written dispute to [email protected] with screenshots or account details. We review it within 7 business days and provide a full explanation. If you're still unsatisfied, escalate to our compliance officer at [email protected] for formal mediation.

We retain all account records, deposit receipts and withdrawal logs for seven years per regulatory requirement. You can request a copy of your full history anytime; email support or call 021-5550-1470 and we'll send it within 7 business days.

Yes, request account closure via email to [email protected]. We'll pause the account immediately and process any remaining balance as a withdrawal within two business days. Once closed, your account cannot be reopened; you'd need to create a new one.

Daily Deposit references are set by your payment method — DANA, OVO, GoPay and QRIS each have bank-imposed caps (typically Rp 20M per day). Withdrawals have no term-imposed limit, but your account must have sufficient balance. If you need to move larger amounts, contact support and we can discuss verification steps.

Account access depends on local law where you are located. If you travel, your account remains open and your balance is secure. If you relocate permanently, inform support of your new address so we can update our records and confirm continued eligibility where local law permits.

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